Are you ready to bring your HRIS expertise to the heart of a company built on fun and excitement? Merlin Entertainments, the world’s second-largest visitor attraction operator, is seeking an HRIS Supervisor to join our People Hub Team at our HR Center of Excellence in Orlando!

At Merlin Entertainments, we operate over 120 attractions, eight hotels, and three holiday villages in 25 countries across four continents. Our iconic brands, including SEA LIFE, Madame Tussauds, the Dungeons, the Eye, and LEGOLAND, are synonymous with unforgettable experiences and family fun. Whether you’re serving delicious food, working in the office, maintaining attractions, entertaining guests, or operating rides, our mission is to provide a truly memorable experience for all.

As an HRIS Supervisor, you will:

• Oversee UKG Releases: Lead the implementation and maintenance of UKG releases, ensuring smooth integration and functionality.
• Conduct UAT Processes: Perform thorough user acceptance testing (UAT) to ensure system updates meet organizational standards.
• Data Quality Audits: Conduct regular data quality audits to enhance the integrity of UKGPro and UKGPro WFM systems.
• Manage Data Integrations: Oversee third-party data integrations, ensuring seamless and efficient operations.
• Data Reporting: Serve as the primary contact for ad hoc data requests from UKGPro and UKGPro WFM, crafting insightful reports to enhance Merlin's People Data analysis.
• Optimize HRIS Software: Continuously optimize HRIS software to enhance overall organizational efficiency and performance.

Key Responsibilities

• Complex Ticket Management: Effectively manage complex HRIS tickets to achieve timely resolutions and uphold high user satisfaction and system reliability standards.
• Maintenance and Support: Provide ongoing maintenance and support for HR systems, troubleshooting issues, and coordinating with vendors as needed.
• HRIS Enhancements: Prioritize and implement enhancements to HRIS functionality that support better data integrity.
• Third-Party Interfaces: Maintain third-party interfaces in HR Information Systems (HRIS) to ensure smooth operation and data integrity.
• Error Monitoring: Monitor interfaces for any errors or discrepancies. Use monitoring tools to detect issues promptly.
• Data Security: Enhance UKGPro & UKGPro WFM security measures to protect sensitive HR data from unauthorized access or breaches.
• System Upgrades: Implement and promptly test system upgrades and patches to ensure optimal performance and security.
• Documentation and Results: Provide functional and technical system support in all areas of the UKGPro and UKGPro WFM systems.

System Configuration and Customization

• HRIS Configuration: Configure and customize the HRIS to align with organizational policies, procedures, and regulatory requirements. This includes setting up workflows, data fields, security profiles, and integration with other systems.
• Reporting: Generate reports/queries, including writing, maintaining, and supporting a variety of reports and queries using appropriate reporting tools.
• Data Integrity: Help maintain data integrity in systems by running queries and analyzing data.
• Interface Management: Create and maintain interfaces, provide knowledge on system administration responsibilities, including security access, workflow, and system configuration.
• Data Security and Accuracy: Enhance and maintain the security, accuracy, and integrity of our HR data.
• Issue Diagnosis: Diagnose and resolve HR data issues from end users, business process events, etc.
• Process Improvement: Work with internal teams to improve existing processes and data integrity.
• Interface Monitoring and Troubleshooting: Monitor, process, and troubleshoot data interfaces to/from the HRIS system of record and multiple other systems and vendors.
• Support Technical Projects: Support HRIS updates, upgrades, testing, UKG releases implementation, and other technical projects as assigned.

Skills & Experience Required

Minimum Qualifications: Required Education and Experience

• Bachelor’s Degree: In Human Resource Management, Technology, or a related field.
• Advanced Excel Skills: Advanced skills in Microsoft Excel for data analysis, reporting, and process optimization.
• HRIS Experience: Seven (7) years of HRIS experience, including two (2) years of UKGPro WFM experience. This includes System Maintenance, Data Analysis, HRIS ticketing system, Resolving HR Data Quality/Data Integrity Issues, and Maintaining HRIS Security Roles.

Required Qualifications

• Problem-Solving and Analysis: Recognize recurring issues or potential opportunities, analyze relevant data, and propose actionable resolutions to enhance efficiency and user experience.
• HRIS Enhancements: Develop and implement enhancements to HRIS functionality to improve efficiency and user experience.
• Issue Identification: Identify when an issue (or opportunity) may be an indicator of a recurring problem (or needed solution) others may experience, then analyze data to develop a recommended resolution.
• Collaboration: Work closely with HR Business Partners (HRBPs) and other departments to understand their HRIS requirements, providing informed recommendations and support to optimize HR processes.

HRIS Support/Data Analysis/Other Skills

• Performance Metrics Evaluation: Evaluate HRIS performance metrics to identify trends and resolve application issues effectively.
• Technical Support and Training: Manage application upgrades, provide technical support, and deliver team training to ensure proficient use of HRIS tools.
• Process Development: Develop and implement new processes and systems for efficient HR management.
• Process Streamlining: Streamline HRIS processes, integrate new software solutions, and conduct diagnostic tests to improve system functionality.

Additional Skills

• HR Data Analysis and Technology Support: Demonstrated ability in the support and administration of HR data analysis, HRIS, and HR technology.
• HRIS Expertise: Strong experience/expertise supporting HRIS (preferred UKG) as an HRIS Supervisor.
• Issue Identification and Solution Proposals: Strong ability to identify issues, propose solutions, and consult with stakeholders to achieve strategic HR goals.
• Attention to Detail: Attention to detail with the ability to audit (and correct if necessary) large amounts of data.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a dynamic environment.
• HR Policies and Procedures: Familiarity with human resource policies and procedures.
• Information Security: Ability to keep information confidential and secure, with an understanding of information security standards.
• Proactive Efficiency Improvements: Proactively seeks efficiency improvements and demonstrates strategic problem-solving abilities to anticipate and resolve challenges.

Your Adventure Awaits! 🌟🌍

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

🚀 Your Benefits Odyssey Begins Here:

💰 Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

🏝️ Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

👩‍⚕️ Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

🌍 Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

🛡️ Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

🤝 401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

🌐 Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.