Are you ready to embark on an exciting adventure where every day is filled with fun, smiles, and unforgettable moments? At Peppa Pig World of Play, we're on the lookout for a dynamic and enthusiastic Guest Experience Supervisor to lead our amazing team and create magical memories for our guests. Here's what you'll be doing:

Key Objectives:

• Be the Ultimate Host: Provide a warm, friendly, and efficient service, supervising our Shift Leads and Puddle Jumpers/Guest Experience Hosts to ensure our guests have the best time ever!
• Maximize the Fun (and Revenue!): Use your product knowledge and strategic skills to boost visitor spending, helping us exceed our targets through clever up-selling and great planning.
• Team Player Extraordinaire: Show initiative and proactively assist all team members, making sure everyone is supported and ready to deliver top-notch service.
• Keep the Magic Flowing: Ensure the entrance, queue lines, and Admissions, Retail, and F&B areas are fully staffed and running smoothly, all while keeping within budget.
• Sparkling Clean: Maintain all areas in a clean and tidy manner throughout the day, ensuring our attraction always looks its best.
• Spread the Joy: Be courteous, pleasant, and approachable at all times, driving guest engagement and sales, and leaving our guests with magical memories of their visit.
• Lead with Passion: Embody our Merlin Way values and lead by example, inspiring your team to do the same.
• Innovate and Inspire: Be an active part of the operations management team, sharing your ideas and encouraging your team to do the same to continually improve our daily operations.
• Step Up When Needed: Take charge in the absence of the Attraction Manager, ensuring the smooth running of our fantastic attraction.

Main Responsibilities:

Operations:

• Sales Strategist: Monitor department sales and implement creative ideas to boost visitor spending and meet budgets, with weekly reports shared with upper management.
• Team Communicator: Provide feedback to ensure the team knows their targets and is motivated to exceed them.
• Guest Assistor: Help guests with ticket purchases and promote combination tickets & MAP.
• Innovator: Gather feedback from the Puddle Jumper/Guest Experience Host team to develop successful promotional methods.
• Quality Ensurer: Adhere to Mystery Visit criteria and ensure team members are trained accordingly.
• Capacity Maximizer: Manage daily allotments through accesso passport control to maximize volume potential.
• Procedure Follower: Implement opening and closing procedures as detailed in the department’s operating plan.
• Trainer and Mentor: Train the team in standard operating procedures for Admissions, F&B, and Retail areas, including POS till system operation and queue management.
• Payroll Supervisor: Monitor staff timesheets, fix errors, and approve payroll weekly.
• Guest Flow Coordinator: Manage the smooth flow of guests through the attraction with strong queue management skills.
• Motivator: Promote an efficient and friendly working environment and create sales incentives to boost staff motivation.
• Resource Manager: Monitor and order office and cleaning supplies as needed.
• Guest Support: Answer phone calls to provide accurate information and address guest concerns.
• Team Player: Support, communicate, and encourage one another to create a fun and professional environment.
• Party Coordinator: Manage party bookings, supplies, party bags, wristbands, and follow-up with parents/guardians.
• Costume Handler: Act as a handler for costume character meet and greets.
• Technical Liaison: Contact IT for Picsolve issues or other technical problems.

Health & Safety:

• Safety Champion: Ensure a clean and safe environment that meets health & safety standards.
• Policy Adherence: Follow all Health, Safety & Security policies and local legislation.
• Fire Marshal: Coordinate area-specific evacuations during emergencies.
• First Aider: Provide first aid assistance when needed.
• Cleanliness Maintainer: Keep the attraction spotless by emptying trash, cleaning restrooms, sweeping and mopping floors, dusting, and handling spills.
• Repair Person: Perform minor repairs and contact Facilities for bigger projects.
• Safety Inspector: Ensure play areas are safe and secure.
• Incident Reporter: Log all incidents into Midas and monitor CCTV as needed.
• Certification: Complete First Aid/AED Certification and Food and Beverage Manager Certification (provided by the company).
• Storage Organizer: Keep storage areas clean and organized.

Recruitment:

• Hiring Helper: Assist with recruitment tasks such as calling applicants, scheduling and conducting interviews, attending job fairs, and communicating with HR.
• Orientation Leader: Conduct orientations for new Puddle Jumpers/Guest Experience Hosts.
• Training Expert: Train new hires on guest service, core values, and health & safety.
• Record Keeper: Update training procedures and maintain records of completed training.

Finance:

• Cash Handling Expert: Ensure accurate and efficient cash handling procedures, monitor staff and customer transactions, and manage the Cash Office.
• Financial Reporter: Handle tasks like cashing out tills, vault counts, financial reporting, Brinks deposits, purchase orders, and more.
• Vendor Manager: Set up new vendors.

Retail Management:

• Inventory Specialist: Conduct monthly inventories on products and consumables.
• Shipment Processor: Check in and process shipments.
• Stockroom Organizer: Keep the stockroom clean and organized.
• Order Booker: Book orders through Futura and update Loyverse with new products and stock changes.

Your Adventure Awaits! 🌟🌍

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

🚀 Your Benefits Odyssey Begins Here:

💰 Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

🏝️ Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

👩‍⚕️ Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

🌍 Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

🛡️ Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

🤝 401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

🌐 Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.