Job Summary:

This Supervisory position within Madam Tussauds NY is a combination of Food and Beverage (60%) and Retail (40%) and is responsible for front-line leadership of the daily operation within the team ensuring all safe operating procedures and practices are always followed, world class customer service is always delivered, managing the daily operation of the department, and leading by example.  In this position you will ensure all team members are fully trained, develop schedules,

This position will entail shifts as Duty Manager of the attraction overseeing the daily operation of all departments.

Food and Beverage Manager Responsibilities:

• Manage operation of counter service café or bar which includes food preparation of hot options such as burgers and pizza, Starbucks® coffee service, plus other snacks, ice cream and cold beverages.
• Complete all stock control and inventory processes.
• Plan, organize and maintain standards within your F&B unit or area.
• Complete weekly standards audits.
• Ensure all cleaning and hygiene, food handling and safety standards are met or exceeded and maintain accurate record keeping including temperature check logs. 
• Ensure spend per head targets are met or exceeded.
• Ensure all local food licenses are always maintained.
• Initiate and organize all host training and evaluation and maintain adequate records.
• Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.
• Develop and manage Host schedules.
• Forecast the staffing needs of the business during trading periods.
• Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.
• Perform other duties as assigned.

Retail Manager Responsibilities:

• Support the Retail Manager with Merchandising and Inventory Control programs for the attraction.
• Ensure that the highest possible standards of service, cleanliness, technical operation, and safety are adhered to by the Retail Team.
• Supports Retail Manager with the ordering and merchandising of retail areas, which may involve evening and night shifts.
• Supports recruiting, hiring, onboarding, and ongoing training for Retail Team.
• Monitors the visual appeal and effectiveness of all assigned areas, regularly making improvement recommendations to GM.
• Completes required tasks in Futura Inventory Management system on time to support inventory accuracy and AP compliance.
• Follows all Standard Operating Procedures for stock take, and inventory replenishment.
• Perform other duties as assigned.

Education and Experience:

• High school or GED required.  College degree preferred.
• At least one (1) year of supervisory experience in a retail environment and two (2) years of experience within Food & Beverage.
• Guest first mindset with strong people management, verbal, and communication skills.
• Ability to work on multiple projects simultaneously within a fast-paced environment and multi-task as necessary.  
• Knowledge of point-of-sale automated systems and inventory/sales auditing is required.

Licenses and Certifications

Have a valid food safety certificate(s) or obtain certification within 30 days of employment.

Benefits:

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities