LEGOLAND California Resort Hotels

Are you a passionate hospitality leader who thrives in a fast-paced environment and loves creating memorable family experiences? At LEGOLAND California Resort, we're looking for an enthusiastic Hotel Supervisor to help lead the daily operations of our two amazing on-site hotels, inspire frontline teams, and ensure every guest enjoys an unforgettable stay.

This is a hands-on leadership role where no two days are the same. You'll be at the heart of the operation, supporting your team, solving challenges, elevating the guest experience, and ensuring the hotels run safely, efficiently, and seamlessly from check-in to check-out.

What You'll Do

As a Hotel Supervisor, you'll serve as the leader on duty for assigned shifts, guiding hotel operations while creating a positive and engaging environment for both guests and team members.

You'll be responsible for:

Leading Hotel Operations

• Overseeing the daily operation of both resort hotels and ensuring exceptional service standards are maintained.
• Managing arrivals, departures, room inventory, occupancy, VIP guests, groups, and special requests.
• Coordinating closely with Housekeeping and Engineering to support room readiness, guest needs, and operational efficiency.
• Monitoring lobby activity, guest flow, and service delivery to ensure a smooth and welcoming experience.
• Acting as the primary point of leadership during operational challenges, incidents, or service disruptions.

Inspiring and Developing Teams

• Coaching, mentoring, and supporting frontline hotel employees throughout each shift.
• Leading engaging daily briefings that align teams around guest needs, occupancy levels, safety priorities, and resort activities.
• Supporting recruitment, onboarding, training, and ongoing employee development.
• Recognizing great performance while fostering a culture of accountability, inclusion, and teamwork.

Delivering Outstanding Guest Experiences

• Taking ownership of escalated guest concerns and resolving issues with professionalism, empathy, and urgency.
• Partnering with teams across the resort to deliver solutions that exceed guest expectations.
• Making informed decisions regarding room moves, upgrades, guest recovery, and operational exceptions.
• Identifying trends in guest feedback and helping drive continuous improvement initiatives.

Supporting Business Performance

• Utilizing hotel systems to manage reservations, room inventory, guest profiles, billing, and operational reporting.
• Assisting with labor planning, scheduling, and daily operational adjustments.
• Supporting hotel retail outlets and guest amenities when required.
• Identifying operational opportunities and collaborating on process improvements that enhance efficiency and guest satisfaction.

Championing Safety

• Leading responses to guest, employee, safety, security, medical, and operational incidents.
• Conducting hotel walkthroughs and operational inspections to ensure compliance and presentation standards.
• Supporting emergency response procedures and ensuring team readiness.
• Promoting a culture where the safety and wellbeing of guests and employees come first.

What We're Looking For

We're seeking a confident hospitality professional who enjoys leading people, solving problems, and creating memorable guest experiences.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Equivalent experience may be considered in place of formal education.
• 2–4 years of hotel front office or guest service experience preferred.
• Previous supervisory or assistant management experience.
• Experience within a family entertainment, themed resort, or attraction environment is highly desirable.

Skills That Will Help You Succeed

• Strong knowledge of hotel front office operations, guest services, reservations, and housekeeping coordination.
• Proven ability to lead teams in a dynamic, guest-focused environment.
• Excellent guest recovery and problem-solving abilities.
• Strong decision-making skills and the ability to remain calm under pressure.
• Effective communication and collaboration skills across multiple departments.
• Comfortable working with hotel systems, operational reports, and financial controls.
• Commitment to safety, security, and operational excellence.

Our Leadership Behaviors

At LEGOLAND California Resort, our leaders embrace four key leadership behaviors:

Soulfully Curious

• You seek new perspectives, ask thoughtful questions, and continuously look for opportunities to learn and improve.

Results Focused

• You take ownership, set clear priorities, and drive outcomes while adapting to changing business needs.

Extraordinary Teammate

• You build strong relationships, collaborate across departments, and celebrate the success of others.

Develops People

• You invest in your team's growth, provide meaningful coaching, and create opportunities for others to succeed.