Merlin Entertainments

Retail Team Lead

Location (Country-State-City) CA-Toronto, Ontario
Job ID
2026-14013
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
LEGOLAND Discovery Centre Toronto

What you'll bring to the team

What you'll bring to the team

Lead. Inspire. Deliver Exceptional Guest Experiences.

Are you a passionate retail leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, driving sales, and creating memorable experiences for guests? If so, we'd love to hear from you!

We are looking for an enthusiastic Retail Team Lead to join our team and play a key role in leading daily retail operations. This is an exciting opportunity to combine your retail leadership experience with a dynamic attractions environment where no two days are the same.

 

The ideal candidate will be able work a flexible schedule that includes working weekends and holidays and have 2-Year Retail Experience; Team Management Experience, and Merchandising Experience.

 

What You'll Be Doing

As a Retail Team Lead, you'll be responsible for leading and inspiring the Retail Team while ensuring exceptional service, operational excellence, and a safe, welcoming environment for both guests and team members.

You'll:

  • Lead by example on the shop floor, delivering world-class guest experiences every day.
  • Coach, mentor, and motivate team members to achieve service, sales, and operational goals.
  • Support recruitment, onboarding, training, and ongoing development of the Retail Team.
  • Drive retail performance through effective merchandising, inventory control, and sales initiatives.
  • Monitor key performance indicators (KPIs) and contribute to revenue growth across retail operations.
  • Manage guest concerns professionally and ensure effective guest recovery when needed.
  • Ensure the highest standards of cleanliness, safety, visual presentation, and operational compliance.
  • Assist with labor planning, scheduling, and staff utilization to meet business needs.
  • Support stock management, inventory accuracy, replenishment processes, and stock takes.
  • Act as a Duty Manager when required, helping oversee the daily operation of the attraction.
  • Foster a positive, fun, and guest-obsessed team culture.
 
 
 
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. 
 
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. 

Qualifications & Experience

Qualifications & Experience

What We're Looking For

We're seeking a confident, energetic leader who enjoys working alongside their team and creating memorable guest experiences.

Qualifications & Experience

  • High School Diploma or GED required.
  • College degree preferred.
  • Minimum of 2 years of supervisory experience in a retail, hospitality, visitor attraction, or similar customer-focused environment.
  • Proven experience leading teams and driving operational success.
  • Strong customer service and sales skills.
  • Experience with merchandising, inventory management, and retail operations.
  • Excellent communication, coaching, and people management abilities.
  • Ability to remain calm and professional in a fast-paced environment.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Comfortable using retail systems, POS systems, and inventory management tools.

Benefits

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

 
 
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

 

 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

Pay Range

CAD $19.50/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.