We are seeking a dynamic and passionate individual to join us as an Attractions Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for hospitality, and a natural talent for leading enthusiastic teams, then this is your chance to shine!

Key Responsibilities:

• Working closely with the operations management team to create, implement, drive, maintain, and exceed KPI (key performance indicators) experience targets for the operations department.
• Ensure the safe operation of all rides while maintaining compliance with all Merlin Entertainments, State and Federal rules, regulations, and guidelines.
• Conduct ride training ensuring the highest possible standards of guest service, presentation, technical operation, and safety in all operational areas of the attraction.
• Understand risk assessments within attraction and ensure reporting of any new risks to the appropriate line manager.
• Assumes the position of duty manager and site controller in a rotation with operations management, ensuring the highest possible standards of guest service, presentation, technical operation, and safety in all operation areas of the attraction.
• Trained to cover all commercial and guest experience operations.
• Handle administrative duties including payroll, recognition platforms, schedules, recordkeeping, performance tracking documents, and personnel files.
• Support special events as assigned including character offsite requests, partnership events, and internal park events.
• Ensure the operational team consistently fulfills its responsibilities, fostering collaboration with the entertainment team and supporting a smooth transition into daily operations.
• The above list is not exclusive or exhaustive and may require undertaking tasks as may be expected within the role's scope and grading.
• Perform other duties as assigned.

Education and Experience:

• Two years of experience in a supervisory position, preferably in operations of either a visitor attraction, theme park, museum, leisure, hotel, or theatre environment.
• Must have the ability to pass and maintain a Peppa Pig Theme Park-provided CPR and First Aid Instructor training. 
• Experience in dealing with guests in difficult situations and maintaining the highest level of service in high-pressure situations.
• Experience in a training position preferred.
  • Knowledge of Microsoft Excel, Outlook, and Word.
  • Excellent communication and motivational skills.
  • Proven ability to work on multiple projects simultaneously.

   

Physical Demands:

• Ability to hear, listen, and to communicate with others.
• Ability to sit and stand for long periods of time.
• Ability to use basic computer tools.
• Wear all necessary personal protective equipment to perform job functions.
• Move throughout all areas of the attraction with or without reasonable accommodation.
• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job function for the full shift with meal break.
• Bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• May be exposed to a loud work environment
• May operate heavy power equipment.
• May work at a height of 20+ feet.
• May work with corrosive materials.
• May be occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries, and hazardous waste.

Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨