Job Summary: 

 The Bartender Host offers friendly and efficient tableside service to all guests. Take guest orders and ensure items are served properly and on a timely basis. Assist in the set up and clear down of the front and back of house restaurant operations. Follow Merlin and Gateway North America (GNA) safety, sanitation and cleanliness standards and policies.

Key Responsibilities:

 • Provide guests with outstanding service going above and beyond in line with Gateway and Merlin Standards. 

 • Help develop and lead revenue generating initiatives and programs in conjunction with the Food & Beverage Leadership Team.

• Ensure strict compliance with all relevant Hygiene and Safety legislation requirements.

• May work in multiple outlets with Special Events as well.

• Maintain high service standards with children as a primary focus.

• Work with our team members to provide a positive guest experience.

• Assist in the set up and clear down of tables and service stations within the front and back of house.

• Must follow all State laws and license restrictions governing the sale and service of alcoholic beverages in the Food & Beverage Department.

• Must be able to work in a very fast paced, multitask environment with extreme temperature changes.

• Must be able to work in both an indoor and outdoor, year-round environment with exposure to a variety of changing weather conditions.

• Assist in all aspects of the restaurant/bar are consistent with the Merlin Brand Image.

• Encourage upselling to increase profitability.

• Up to date on all restaurant information including hours of operation, special events and pricing.

• Must have knowledge of, and be able to maintain the cost of, goods in the bar areas.

• Must be able to accurately operate a POS ordering system.

• Will take full responsibility for all tips handled as outlined in the Gateway tip policy.

• Must understand and meet all guest expectations and be able to effectively communicate.

• Provides service to our guests in a friendly, efficient, and courteous manner.

• May be responsible for taking, placing, and serving orders in a section or multiple sections or areas.

• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

• Perform other duties as assigned, 

Education and Experience:

High school or GED required. At least two years of bartending experience preferred. Experience within a full-service restaurant is preferred. This position requires a positive attitude, a hospitable nature with a desire to give service at the highest possible level and the ability to work as part of the team. Knowledge of service and POS handling procedures in full-service restaurants would also be beneficial. Ability to work in a fast-paced environment.

Licenses and Certifications:

Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

• Must have valid food safety certificate(s) or if not applicable at the time of offer must be able to complete the course(s) and pass to obtain certification(s) within 30 days of employment.  

Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨