Merlin Entertainments

Guest Experience Host

Location (Country-State-City) US-CA-Milpitas
Job ID
2026-13951
Employment Type
Part-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Centre San Jose (Bay Area)

What you'll bring to the team

Collective Goal:
 Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience and that every member of our team embraces and exhibits our company values (known collectively as The Merlin Way).
 
 Scope of job:
 The primary role is to provide excellent customer service to all guests entering the attraction by providing them with knowledge about all the products the attraction has to offer through positive guest interactions. Seeking exceptional guest interaction at every opportunity. There are four areas of the business where the Guest Experience Host can be assigned: Admissions, Retail, Guest Experience, and Food and Beverage (Café).
 
 
 
 
 
 
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. 
 
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. 

Qualifications & Experience

Guest Experience Host:

• Demonstrate a passion for excellent guest service.

• Have a working knowledge on all exhibits to deliver proper/correct information.

• Operate the rides.

• Usher and guides guests through attraction.

• Guide guests to build imaginative LEGO creations.

• Teach kids the importance of play

• Interact with guests as a Costume Character or Character Assistant

• Be “Guest Obsessed” and provide exemplary customer service.

• Have fun!

 

Other Requirements: 

• Other duties and responsibilities as assigned. 

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

 

 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

Pay Range

USD $18.50/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.