Lead the Team. Inspire the Experience. Make Every Guest Visit Extraordinary.

Are you a passionate leader who thrives in a dynamic, customer-focused environment? Do you enjoy developing people, solving challenges, and creating memorable guest experiences? If so, we want you to join our team as a Retail Shift Lead.

In this role, you'll play a key part in the daily operation of the attraction, supporting multiple departments while leading and motivating front-line team members to deliver world-class service. As a trusted Supervisor on Duty, you'll help create a safe, fun, and seamless experience for every guest while developing a high-performing and engaged team.

What You'll Be Doing

As a Retail Shift Lead, you'll be responsible for:

• Leading daily attraction operations as the designated Supervisor on Duty when assigned.
• Supporting the smooth running of key departments including Admissions, Attractions, Food & Beverage, and Retail.
• Delegating daily tasks and ensuring operational standards are consistently achieved.
• Inspiring, coaching, and motivating team members to deliver exceptional guest service.
• Managing guest flow and queue lines to ensure a safe and enjoyable experience.
• Responding professionally and efficiently to guest questions, concerns, and recovery situations.
• Championing health, safety, and compliance standards across all operational areas.
• Training and developing team members in areas including ride safety, food safety, retail standards, and profit protection.
• Supporting staffing initiatives such as scheduling, inventory control, stock management, and employee engagement.
• Monitoring team performance, providing coaching and feedback, and escalating concerns when necessary.
• Acting as a role model who promotes teamwork, positivity, and operational excellence.