Merlin Entertainments

Retail Supervisor

Location (Country-State-City) US-NC-Concord, NC
Job ID
2026-13538
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
SEA LIFE Charlotte

What you'll bring to the team

Retail Supervisor - SEALIFE Charlotte

 

What You’ll Do:

In this exciting leadership role, you will:

  • 🌟 Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership
  • 😊 Deliver outstanding guest care aligned with Guest Obsession standards
  • 👥 Motivate, coach, and develop team members to reach their full potential
  • 📣 Deliver engaging daily team briefings and maintain clear communication
  • 🎯 Support daily operations and ensure all positions are effectively covered
  • 🛟 Uphold the highest retail standards of safety, presentation, and guest service
  • 💡 Empower the team to confidently handle service recovery moments
  • 🧱 Monitor Retail guest-facing areas and help enhance the overall experience
  • 💬 Provide feedback to drive performance and maximize sales opportunities
  • 📅 Assist with scheduling, training, and performance support
  • 🏰 Support Duty Manager shifts overseeing attraction-wide operations
  • ✨ Encourage new ideas and innovation to improve the business

Qualifications & Experience

What You'll Bring:

To thrive in this role, you’ll need:

  • ✔ High school diploma or GED
  • ✔ Supervisory experience in a high-volume Retail environment
  • ✔ Strong leadership and communication skills
  • ✔ A calm, confident approach in a busy, high-energy setting
  • ✔ Excellent guest service and problem-solving abilities
  • ✔ Sales awareness and attention to detail
  • ✔ Comfort working with POS or computerized systems
  • ✔ The ability to multitask and stay organized

 

Most importantly — a positive attitude and passion for creating amazing guest moments! 

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉


🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!


Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

 

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Pay Range

USD $16.25/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.