Merlin Entertainments

Guest Experience Host - Behind The Scenes Tour Guide

Location (Country-State-City) US-NY-New York
Job ID
2026-13523
Employment Type
Part-Time
Offer/Contract Type
At Will (US Only)
Location Name
Madame Tussauds New York

What you'll bring to the team

🎬 Guest Experience Host – Operations & Behind the Scenes Tour Guide

πŸ“ Madame Tussauds New York
πŸ•’ Part-Time

Candidates must be 18+ for the role.

🌟 Step Into the Spotlight!

Ready to bring the fun to life? At Madame Tussauds New York, you don't just come to work... you become part of the magic! ✨

 

From rolling out the red carpet for guests πŸŽ₯ to sharing the secrets behind our world-famous wax figures πŸ•―οΈ, every day is exciting, energetic, and unforgettable.

 

We're looking for friendly, outgoing, and enthusiastic team players who love creating memorable experiences and making people smile! πŸ˜„

🎭 What You'll Do

🎀 Become a Behind the Scenes Tour Guide

βœ… Lead guests on our exclusive Behind the Scenes Tour
βœ… Share fascinating facts about the wax-making process
βœ… Bring the Madame Tussauds story to life through engaging storytelling

🌟 Be the Face of the Attraction

βœ… Welcome guests with energy, confidence, and a red-carpet attitude
βœ… Memorize tour scripts and figure facts
βœ… Act as a brand ambassador and spokesperson for Madame Tussauds

πŸ“Έ Keep the Attraction Guest-Ready

βœ… Ensure exhibit areas are clean, safe, and photo-ready
βœ… Help create a positive, memorable experience for every guest

🍿 Enhance the Guest Experience

βœ… Promote souvenirs, snacks, and attraction upgrades
βœ… Answer guest questions and assist with wayfinding
βœ… Help manage crowd flow and operational needs

πŸ›‘οΈ Safety First

βœ… Follow health, safety, and food handling procedures
βœ… Maintain a safe and welcoming environment for all guests

 

 

Qualifications & Experience

🌟 About You

βœ… 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred

βœ… Friendly, energetic, and guest-focused with strong communication skills

βœ… Comfortable working in fast-paced environments, including areas with loud noise and confined spaces

βœ… Self-motivated, dependable, and able to work independently or as part of a team

βœ… Strong problem-solving skills and confidence handling guest questions and concerns

βœ… Flexible availability, including 🌞 days, πŸŒ™ nights, πŸŽ‰ weekends, πŸŽ„ holidays, and special events

 

πŸ’« If you love engaging with people and creating memorable guest experiences, we'd love to meet you! 🎬✨

 

Benefits

dc_badge1

The Perks of the Magic ✨
🎑 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
πŸ† Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
πŸ’° 401(k) Savings Plan: Build your future with our company-matched retirement program.
πŸŽ“ Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
πŸš€ Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement. 

Pay Range

USD $17.50/Hr.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed


At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.