🎢✨ WE’RE HIRING: GUEST COMMUNICATIONS COORDINATOR! ✨🎢

Do you love helping people, solving problems, making someone’s day a little brighter, and staying cool when things get busy? 💬😊

Are you the kind of person who can switch from answering an email ➡️ to responding to a social media message ➡️ to helping resolve a guest concern — all while keeping a smile in your voice? 📧📱☎️

Then we may be looking for YOU! 🌟

🎉 Join our Guest Communications Team! 🎉

As a Guest Communications Coordinator, you’ll be an important connection between our guests and the many teams that make the guest experience magical — including Admissions, Retail, Food & Beverage, Entertainment, Marketing, Operations, and more! 🧱🎟️🍔🎭

💬 WHAT YOU’LL DO

✨ Respond to guest questions and concerns across email, phone, messaging, social media, and review platforms
✨ Help guests with tickets, reservations, refunds, promotions, park information, restaurants, shops, hours, and more
✨ Respond to social media messages and help create positive guest engagement
✨ Monitor and respond to guest reviews, including TripAdvisor
✨ Handle group and homeschool bookings, payments, confirmations, and documentation
✨ Track and categorize guest feedback to identify trends and opportunities
✨ Work closely with other departments to resolve guest concerns and find solutions
✨ Provide professional, personalized responses while maintaining our guest service standards
✨ Support special events, marketing initiatives, and other park operations as needed
✨ Accurately document guest interactions and follow through to ensure concerns are resolved
✨ Help make sure information across guest-facing platforms stays accurate and up to date

🌟 WHAT WE’RE LOOKING FOR

We’re looking for someone who is:

💛 Guest obsessed — you genuinely enjoy helping people
🧠 A problem solver — you look for solutions rather than waiting for someone else
💻 Tech savvy — comfortable learning and using multiple computer systems
✍️ A strong communicator — excellent grammar, writing, typing, and verbal communication are essential
📱 Social-media savvy — you understand how people communicate online and know how to engage professionally
🤝 A team player — you support your teammates and celebrate each other’s success
🚀 Proactive & resourceful — you take ownership and can work independently
🎯 Detail-oriented — accuracy matters when handling reservations, payments, refunds, and guest information
😌 Calm under pressure — you can professionally de-escalate challenging situations
⚡ A multitasker — you can balance multiple conversations and priorities in a fast-paced environment
🌈 Positive & dependable — you bring a great attitude and help create an inclusive team environment

🧩 QUALIFICATIONS

✔️ 1–3 years of customer service experience preferred
✔️ Accesso ticketing system experience is a plus
✔️ Experience handling monetary transactions
✔️ Strong verbal and written communication skills
✔️ Basic math skills
✔️ Strong computer skills and accurate typing
✔️ Proficiency with Microsoft Word, Excel, and Outlook
✔️ Ability to quickly learn new systems and processes
✔️ Professional phone etiquette
✔️ Ability to work both independently and collaboratively

📅 THE DETAILS

This is currently a 7-month seasonal position, with the potential for opportunities to move into a Part-Time or Full-Time role for team members who demonstrate strong performance, a positive attitude, and commitment to the team. 🌟

🗓️ Availability: 5 out of 7 days per week
🌴 Weekends & holidays: Required
⏰ Typical shifts: Between 9:00 AM and 8:00 PM
🔄 Flexibility: Schedules may vary based on business and operational needs

💛 OUR TEAM

We believe great guest experiences start with a great team.

Our culture is built around Merlin’s values:

💛 We Care
🛠️ Own Your Craft
🤝 Go Together
🎢 Enjoy the Ride
🔎 Drive & Discover

We work hard, support one another, take ownership, and — most importantly — have fun along the way! 🎉

Every day is different. One moment you may be helping a family plan their visit, the next you could be solving a ticketing issue, responding to a social media message, or working with another department to turn a frustrated guest into a happy one. 💬➡️😊

If you thrive in a fast-paced environment, love helping people, communicate exceptionally well, and want to be part of a supportive team where your work directly impacts the guest experience, we’d love to hear from you! 🌟

🎢💬 Ready to join the adventure?

Apply today and become part of the team behind the conversations that help create unforgettable guest experiences! 🧱✨

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨