Merlin Entertainments

Guest Experience Supervisor

Location (Country-State-City) US-OH-Columbus, OH
Job ID
2026-12822
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Center Columbus

What you'll bring to the team

🌟 Guest Experience Supervisor

 

Lead the fun, inspire the team, and help create unforgettable guest experiences every day.

As a Guest Experience Supervisor, you’ll play a key role in leading day-to-day operations while creating a safe, welcoming, and engaging environment for guests and team members alike. This is a hands-on leadership role where you’ll coach, support, and work alongside the team to deliver exceptional service and smooth operations.

 

You’ll lead from the floor, provide real-time coaching, and help keep the attraction running seamlessly—while creating memorable moments for families and children every day.

 
 

The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. 
 
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. 

 

 

Qualifications & Experience

What You’ll Do:

 

  • 🎢 Lead daily guest-facing operations and help ensure an exceptional guest experience
  • 🌟 Coach, motivate, and support team members through real-time feedback and hands-on leadership
  • 🤝 Work shoulder-to-shoulder with the team on the floor, leading by example in a fast-paced environment
  • 📅 Support scheduling, team engagement, training, and daily operational needs
  • 🦺 Promote a strong culture of safety and ensure policies and procedures are followed
  • 💬 Deliver team briefings and maintain clear communication across shifts
  • 🎯 Maintain high standards of guest service, presentation, cleanliness, safety, and operational excellence
  • 🏰 Learn all areas of the attraction, including rides, guest experiences, and operational procedures
  • 🔑 Step into Duty Manager responsibilities on designated shifts, helping oversee the attraction and support teams across the business

 

What We’re Looking For:

  • ✅ High school diploma or GED required
  • ✅ 2+ years of supervisory experience in a guest-facing environment preferred
  • 🎡 Experience in attractions, hospitality, retail, entertainment, tourism, family entertainment, food & beverage, or other high-volume guest service environments is a plus
  • 💡 Strong leadership, communication, coaching, and problem-solving skills
  • 📣 Ability to motivate, develop, and support a team while delivering excellent guest experiences
  • ⏱️ Comfortable multitasking and maintaining service standards in a fast-paced, high-energy environment
  • 🤝 Collaborative leadership style with a willingness to jump in and support operations wherever needed

 

Benefits

Benefits:

  • Health care options (medical, dental, and vision plans)
  • Paid Time Off (PTO)
  • Merlin Magic Pass for friends and family to enjoy LEGOLAND Discovery Center attractions
  • Recognition programs and rewards
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
 
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

 

 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.