Merlin Entertainments

Guest Experience Shift Lead

Location (Country-State-City) US-NJ-East Rutherford, NJ
Job ID
2026-12539
Employment Type
Full-Time
Offer/Contract Type
Variable Schedule (US & China)
Location Name
LEGOLAND Discovery Center New Jersey

What you'll bring to the team

 

Are you the kind of person who can light up a room, lead a team, and turn everyday moments into unforgettable experiences? If you thrive in a fast-paced, fun environment and love working with families and kids, this could be your perfect next step.

 

We’re looking for a Guest Experience Shift Lead who brings energy, accountability, and leadership to every shift — someone who can coach a team, create magical guest moments, and still jump in to have fun along the way.

Qualifications & Experience

🌟 What You’ll Do

As a Shift Lead, you’ll be at the heart of the action — leading from the floor, not the sidelines:

  • Create memorable, interactive experiences for guests of all ages
  • Lead, coach, and motivate Guest Experience Hosts to deliver top-tier service
  • Own the guest experience on the floor — design and lead engaging games/activities, and ensure all team members consistently meet customer service standards 
  • Delegate responsibilities and ensure operational standards are consistently met
  • Act as a role model for “Guest Obsession” and positive team culture
  • Jump in to resolve guest concerns with a solutions-focused mindset
  • Partner with leadership to keep daily operations running smoothly
  • Help train and develop team members to grow their skills and confidence

🎯 What We’re Looking For

Our ideal candidate is:

  • Outgoing, energetic, and naturally engaging with guests and team members
  • A team player who can also confidently lead and delegate
  • Passionate about creating fun, memorable experiences for families and children
  • Comfortable holding others accountable while maintaining a positive culture
  • Experienced in customer-facing roles (minimum 3 years required)
  • Skilled at coaching, training, and motivating others

Benefits

The Perks of the Magic ✨

  • 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
  • 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
  • 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
  • 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
  • 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
  • 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
  • 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
 
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

 

 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

Pay Range

USD $18.75/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.