Merlin Entertainments

Guest Experience Shift Lead

Location (Country-State-City) US-NJ-East Rutherford, NJ
Job ID
2026-12539
Employment Type
Full-Time
Offer/Contract Type
Variable Schedule (US & China)
Location Name
LEGOLAND Discovery Center New Jersey

What you'll bring to the team

 

Are you the kind of person who can light up a room, lead a team, and turn everyday moments into unforgettable experiences? If you thrive in a fast-paced, fun environment and love working with families and kids, this could be your perfect next step.

 

Step into a leadership role where every shift is active, fast-paced, and focused on creating unforgettable guest experiences.


Lead a team, solve problems on the go, and help bring a world-class attraction to life every day.

Qualifications & Experience

🌟 What your shift looks like

Every day is a little different, but you’ll typically:

  • Lead and support frontline team members during your shift
  • Help keep guest flow smooth and energy high
  • Step in to solve problems quickly and calmly
  • Support attractions and daily operations
  • Make sure guests have a safe, fun, and seamless experience
  • Be the go-to person when the team needs direction

💡 This role is a great fit if you:

  • Enjoy leading or supporting a team in a busy environment
  • Like being active and working directly with people
  • Stay calm when things get fast-paced
  • Naturally step up when others need help
  • Want to grow into leadership in attractions, hospitality, or retail

Previous leadership or shift experience is helpful — but not required if you bring the right attitude and people skills.

🎯 What you’ll bring

  • Strong communication and teamwork skills
  • A positive, guest-first mindset
  • Ability to stay organized during busy periods
  • Reliability and willingness to lead by example
  • Flexibility to work evenings, weekends, and holidays

Benefits

 

🎁 What we offer

  • A fun, fast-paced attraction environment
  • Opportunities to grow into leadership roles
  • A supportive team culture
  • Free/discounted attraction benefits (if applicable)
  • Training and development support
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

 

 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

Pay Range

USD $18.75/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.