The Housekeeping Controller supports the daily operations of the Housekeeping Department by coordinating staff, supervising cleanliness standards, managing inventory, and ensuring safe and efficient workflows. This role plays a key leadership function on assigned shifts and acts as a relief for the Housekeeping Manager when required, while operating in accordance with hotel standards, policies, and applicable union agreements. The Housekeeping Controller plans, organizes, coordinates, and supervises housekeeping operations to ensure high standards of cleanliness, maintenance, hygiene, and safety across all assigned areas. The role requires strong knowledge of quality standards, service expectations, SOPs, and group guidelines, and supports smooth departmental operations through effective communication and staff oversight.

Key Responsibilities:

• Report to the Senior Housekeeping Manager on departmental operations during assigned shifts.
• Prepare and manage staff work schedules in accordance with operational needs and labor agreements.
• Act as relief for the Housekeeping Manager in their absence.
• Supervise all housekeeping areas and staff to ensure performance and quality standards are met.
• Assist the housekeeping team with day-to-day operational responsibilities.
• Maintain the highest standards of cleanliness and maintenance in all housekeeping areas.
• Document maintenance requests in writing and follow up to ensure timely completion.
• Train, motivate, and evaluate staff in accordance with hotel policy and union guidelines and support ongoing staff development.
• Ensure adherence to company rules, regulations, and collective bargaining requirements.
• Maintain accurate stock records for supplies, equipment, forms, and guest amenities.
  Receive, store, issue, and control housekeeping equipment, supplies, and linen.
• Conduct and participate in monthly inventories of linens, supplies, chemicals, and equipment.
• Maintain effective working relationships with Front Office, Maintenance, and other departments.
• Handle guest complaints, lost-and-found items, and damages, reporting to the Housekeeping Manager.
• Inspect guest rooms and occupied rooms to ensure cleanliness and readiness standards are met.
• Establish and monitor cleaning schedules for guest rooms and public areas.
• Submit housekeeping purchase requests for approval by the Housekeeping Manager.
• Schedule and supervise carpet shampooing and deep-cleaning programs.
• Enforce key control procedures, including issuance and return of floor master keys.
• Promote clear communication with staff and conduct meetings when required.
• Carry out assignments and instructions given by the Housekeeping Manager.
• Support recycling and sustainability initiatives without compromising quality standards.

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
  Paid Time Off (PTO).
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards.
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!