Director of Revenue Management – North America

                (Remote Flexibility Available) 

Role Summary

The Director of Revenue Management – North America is a critical commercial leadership role responsible for maximizing admissions revenue across Merlin’s North American attractions portfolio.

This role blends strategic leadership, advanced analytics, and commercial acumen to drive revenue growth, optimize pricing strategies, and enhance trading performance. The Director will leverage data-driven insights, market intelligence, and innovative thinking to deliver best-in-class revenue optimization in a fast-paced, consumer-focused environment.

As a trusted commercial partner, this individual will work closely with Go-To-Market, Consumer Proposition, Marketing, E-Commerce, Operations, and Finance teams to align revenue strategies with broader business objectives.

This position offers flexibility to work remotely, with connectivity to the Orlando Hub and periodic in-person collaboration as required.

The successful candidate will be a forward-thinking, customer-centric leader with a strong growth mindset, capable of influencing senior stakeholders while building and developing high-performing teams.

Key Accountabilities

Trading & Financial Performance

• Partner with cross-functional stakeholders to deliver and exceed revenue and budget targets.
• Drive commercial performance through entrepreneurial thinking and market opportunity identification.
• Represent the region in weekly and monthly trading and performance reviews.
• Monitor performance trends and proactively course-correct trading strategies.

Revenue Strategy, Pricing & Optimization

• Act as the regional subject matter expert in pricing, promotions, and revenue management strategy.
• Develop and execute dynamic pricing strategies aligned to market conditions and demand signals.
• Utilize data analytics, testing frameworks, and competitive insights to refine pricing models.
• Leverage historical data and forecasting to maximize yield and revenue potential.
• Identify and escalate risks or opportunities to senior leadership in a timely manner.

Stakeholder Engagement & Cross-Functional Collaboration

• Serve as a key commercial advisor to the VP Go-To-Market, North America.
• Build strong partnerships across Marketing, E-Commerce, Trade, Operations, and Finance.
• Lead alignment on product launches, promotions, and commercial initiatives.
• Deliver high-impact presentations and insights to senior stakeholders.
• Drive organizational understanding and adoption of revenue management principles.

Leadership & Team Development

• Lead, coach, and develop the US Revenue Management team, fostering a high-performance culture.
• Promote data-driven decision-making and innovative problem-solving across the team.
• Drive talent development, succession planning, and performance management.
• Create an inclusive, collaborative, and results-oriented team environment.

Employee Engagement & Culture

• Champion initiatives that enhance engagement, inclusion, and team wellbeing.
• Foster a culture of innovation, accountability, and continuous improvement.
• Support work-life balance while maintaining a strong focus on performance and delivery.
• Drive retention through career development and a positive employee experience.

Critical Interfaces

• VP Go-To-Market, North America
  Strategic commercial partner on revenue and trading performance.
• US Regional Revenue Managers (Admissions)
  Direct leadership and alignment of regional strategies.
• Cross-Functional Teams (Marketing, Consumer Proposition, Operations, Finance)
  Ensure integration of revenue strategies across all business initiatives.
• Global Revenue Management Community
  Share best practices and align with global standards and frameworks.

Experience & Qualifications

Essential

• Bachelor’s degree in a quantitative or business-related field (e.g., Economics, Data Science, Mathematics, Engineering).
• 10+ years of experience in revenue management, pricing, or consultancy.
• Proven track record of leading and developing high-performing teams.
• Strong expertise in analytics, forecasting, and revenue optimization frameworks.
• Demonstrated commercial acumen and strategic thinking.
• Excellent communication skills with the ability to influence senior stakeholders.
• High level of integrity, collaboration, and stakeholder partnership.

Desirable

• Master’s degree in a relevant discipline.
• Experience in dynamic pricing, demand forecasting, or advanced analytics.
• Background in theme parks, travel, tourism, or hospitality sectors.

Skills & Competencies

• Leadership Excellence – Inspires performance, accountability, and engagement.
• Analytical Expertise – Translates complex data into actionable commercial insights.
• Strategic Thinking – Balances long-term planning with short-term execution.
• Communication & Influence – Engages and aligns stakeholders at all levels.
• Problem Solving – Navigates complexity with innovative, solution-focused thinking.
• Talent Development – Builds capability and fosters career growth within teams.

Leadership Behaviors

Soulfully Curious

Continuously seeks knowledge, embraces diverse perspectives, and approaches challenges with curiosity and openness.

Results Focused

Sets clear goals, drives accountability, and consistently delivers measurable outcomes while learning from experience.

Extraordinary Teammate

Collaborates across the organization, supports others, and contributes to a strong, inclusive culture.

Develops People

Invests in talent, provides meaningful feedback, and actively supports the growth and success of others.

Your Adventure Awaits! 🌟🌍

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

🚀 Your Benefits Odyssey Begins Here:

💰 Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

🏝️ Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

👩‍⚕️ Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

🌍 Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

🛡️ Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

🤝 401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

🌐 Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.