Job Title:                Loss Prevention Agent             

Division:                LEGOLAND California Resort

Grade:                    G

Department:           Security

Reports to:             Security Management Team

Scope of Job:        To provide surveillance primarily in the retail stores to curtail theft by both guests and Model Citizens. This will be accomplished through undercover physical surveillance, CCTV monitoring. Private Persons Arrest is also a key factor for prosecuting those suspects who are detained for suspected theft.

Key Objectives:                     

                               Provide a high level of customer service to all MCs and guests while providing them a secure environment. Provide professional loss prevention skills based on the training they received and prior experience. The primary objective is to eliminate theft.

Main Responsibilities:

1.  Operations

• Eliminate theft through surveillance of guest primarily in retail stores.
• Patrols retail stores or other locations as needed to detect theft.
• Writes detailed and accurate incident reports.
• Responds to calls if model citizens report possible theft.

• Surveillance of Resort utilizing CCTV system.
• Make contact with guest or MC’s that are suspected of theft and detain them.
• Notify the proper authorities for arrest and prosecution purposes.

2.  Marketing N/A

3.  Financial

• Will work alongside Profit Protection team and the Retail team to investigate and document instances of theft, ticket scalping, or related issues.
•    Provide surveillance in plain clothes and in an undercover capacity.

4.  Development

• Receive training from the security team and from other sources.
• Will receive additional training as best practice or law and regulations dictate.

5. Health & Safety:

• Will provide CPR, basic First Aid, & AED use to guests and MC’s when necessary
• Record “Near Miss” incidents and enter into reporting system.
• Must successfully complete the basic Park Ranger training prior to receiving Loss Prevention training.
• Will maintain statistics of detentions, recovery, reports written and other headings as needed.

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained.  Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Background & Experience:

Excellent communication skills, report writing skills, reasoning and interpersonal skills are required in this job.  Excellent phone, radio and person to person communication skills are essential to this position.  Prior theme park experience is helpful.

The ability to remain calm under pressure and in high stress situations is required.

• Must be at least 18 years of age.
• Must have a valid Driver’s License with a safe driving record.
• Must be willing to work flexible hours including evenings, weekends, holidays and to support park operations.
• Must have current CA Guard Card or the ability to obtain one before starting.
• Must have a valid CPR/First Aid/AED certification or the ability to obtain one before starting.

• Sitting: Occasionally (1-33%)
• Standing: Constantly (67-100%)
• Walking: Constantly (67-100%)
• Lifts & Carries 35-50 pounds: Occasionally (1-33%)
• Lifts Overhead 25-34 pounds: Occasionally (1-33%)
• Twisting: Occasionally (1-33%)
• Bending: Occasionally (1-33%)
• Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%)
• Pulling: Occasionally (1-33%)
• Wrist Deviation (Side to Side): Frequently (34-66%)
• Hand/Write Repetitions (Up and Down): Frequently (34-66%)
• Reaching: Frequently (34-66%)
• Grasping: Simple > 50 Pounds
• Manual Dexterity/Strength (Gross Motor): Moderate - Heavy Strength
• Manual Dexterity/Strength (Fine Motor): Moderate - Heavy Strength
• Pushing: 35-50 pounds, Occasionally (1-33%)

• Close eye work (Small Figures), Color discrimination, Normal Color Discrimination, Depth perception, distance vision, ability to focus

• Alarms, phone ringing, conversation, clear acuity within 100 feet
• Noise (Loud/Repetitive, <85 Decibels per OSHA standard: Occasionally (1-33%)

• Temperature: Between 16 and 95 degrees
• Crawl Space/Cramped Position Exposed: < 1 hour a day
• Personal Protective Equipment (Respiratory Mask etc.): Occasionally (1-33%)
• Driving: Frequently (34-66%)