VIP Experience Host (Seasonal)

LEGOLAND California Resort

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, interactive environment where no two days are the same? Join our team as a VIP Experience Host and help deliver personalized, high-touch experiences that our guests will never forget!

What You’ll Do

As a VIP Experience Host, you’ll act as a guide and ambassador for our guests, ensuring every moment of their visit is seamless, engaging, and memorable. Responsibilities include:

• Escort VIP guests throughout the park while providing tailored recommendations and insights

• Create personalized experiences based on guest interests, needs, and group dynamics

• Share knowledge of attractions, dining, and exclusive offerings

• Ensure guests arrive on time to scheduled experiences

• Maintain a high level of professionalism, discretion, and guest focus at all times

• Support overall park operations while prioritizing safety and guest satisfaction

• Occasionally assist with VIP experience sales and general guest support

What We’re Looking For

We’re seeking individuals who are outgoing, self-motivated, and energized by working directly with guests all day.

Required Qualifications:

• Must be at least 18 years of age

• Prior customer service or guest-facing experience

• Comfortable engaging with guests continuously throughout the day

• Strong communication skills and ability to build rapport quickly

• Basic proficiency with Microsoft Office (Outlook, Teams, etc.)

• Ability to work both independently and as part of a team

Preferred Qualifications:

• Experience in hospitality, entertainment, education, or tourism

• Multilingual abilities (Spanish, Mandarin, or other languages are a plus)

• Familiarity with theme park or resort environments

Schedule & Availability

• Flexible availability is required, including weekends and holidays

• Priority scheduling needs are Sunday through Wednesday

• Ability to work a variety of shifts, including full-day assignments

Physical Requirements

• May be required to stand/walk for over 12 hours in a single day
• Ability to ride every ride/attraction at the Resort.
• Often helps push strollers and assists carrying VIP guests’ personal items

Work Environment

This role is highly interactive and guest-facing, requiring energy, enthusiasm, and a consistently positive attitude. You’ll be part of a collaborative team that values creativity, accountability, and delivering exceptional experiences.

Why Join Us?

At LEGOLAND California Resort, we believe in creating a workplace where everyone feels welcome, valued, and included. We are committed to fostering a diverse and inclusive environment where our team members can thrive.

Benefits of Merlin Entertainments

• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• Numerous learning and advancement opportunities