Job Title:                  Night Audit              

Department:             Front Office

Reports to:               Overnight Assistant Front Office Manager

Scope of Job:          The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. The night auditor is expected to handle any guest concerns or emergency situations. 

Key Objectives:             

• Welcome guests into the resort with a genuine warm welcome.
• Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
• Ability to work under pressure and in a fast environment.
• Ability to work independently and make thoughtful decisions with keen attention to detail.
• Ability to manage guest concerns and any emergency situation that may arise.

Main Responsibilities:

• To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.
• To produce accurate and timely reports and correctly handle all cash transactions
• To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy
• Transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
• Manage and track reservation deposit collection.
• Ensuring guest information has been entered accurately
• Ensuring all guest package add-ons have been correctly added to arriving reservations
• Ensuring all parking charges are posted correctly
• Responding to guest inquires through all communication channels
• May assist with other duties as assigned.

Background and Experience:

• Previous hotel Front Desk experience with excellent guest service skills a must. 
• Must possess excellent mathematical skills, previous cash-handling experience and knowledge of accounting principles.
• Organizational skills required for this position include strong follow-through, problem solving, and communication.
• Proficiency with Opera property management system (PMS) a must.
• Must have the ability to successfully work independently with minimal supervision.

Physical Requirements:

• Sitting: None (0%)
• Standing: Constantly (67-100%)
• Walking: Occasionally (1-33%)
• Lifts & Carries: Up to 10 pounds -  Occasionally (1-33%)
• Lifts Overhead: None (0%)
• Twisting: Occasionally (1-33%)
• Bending: Occasionally (1-33%)
• Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%)
• Pulling: None (0%)
• Wrist Deviation (Side to Side): Occasionally (1 – 33%)
• Hand/Write Repetitions (Up and Down): None (0%)
• Reaching: Occasionally ( 1 – 33%)
• Grasping: Simple < 50 pounds
• Manual Dexterity/Strength (Gross Motor): light – moderate strength
• Manual Dexterity/Strength (Fine Motor): light- moderate strength
• Pushing: None (0%)

Visual Requirements:

• Other: Depth perception, distance, vision, ability to focus

Working Conditions:

• Temperature: Between 16 and 95 degrees
• Crawl Space/Cramped Position Exposed: < 1 hour a day
• Personal Protective Equipment (Respiratory Mask etc.): Occasionally (1-33%)
• Driving: None (0%)
• Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard: Occasional (1 – 33%)

The duties & physical requirements listed above are intended only as illustrations of the various types

of work that may be performed. The omission of specific statements of duties & physical requirements

does not exclude them from the position if the work is similar, related or a logical assignment to the

position.

🎁 The Perks

Working at LEGOLAND California Resort comes with some awesome benefits:

• 🎟 Free tickets to Merlin attractions around the world
• 🛍 30% discount in retail shops and restaurants
• 🎉 The chance to help create magical memories every single day
• 🌍 A fun, inclusive workplace where everyone belongs

🌍 Everyone Matters at Merlin

At Merlin, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too.

We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities, and thrive together. Because at Merlin, everyone matters.

If you require any adjustments to perform your best during the interview process due to disability or ill health, please contact:
LLC.HumanResources@legoland.com