Merlin Entertainments

Retail Supervisor

Location (Country-State-City) US-NJ-East Rutherford, NJ
Job ID
2026-11758
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Center New Jersey

What you'll bring to the team

πŸŽ‰ Retail Supervisor – LEGOLAND Discovery Center New Jersey 🏰

 

About the Role

Are you ready to lead, inspire, and have fun while doing it? 😎 As a Retail Supervisor at LEGOLAND Discovery Center New Jersey, you’ll be the front-line hero driving an unforgettable retail experience for our guests! πŸ›οΈ You’ll oversee daily operations, mentor your team, and even step in as Duty Manager a few times each week. Your goal? Deliver world-class service, keep operations running smoothly, and make every guest’s day magical! ✨

If you have a passion for retail πŸ›’, a flair for leadership πŸ’ͺ, and maybe even a soft spot for LEGO 🧱, we want to meet you!

Qualifications & Experience

What You’ll Do

  • Lead the Retail Team on the floor, providing example-based, shoulder-to-shoulder leadership πŸ‘₯

  • Deliver top-notch guest experiences while meeting or exceeding KPIs and Mystery Visit targets 🎯

  • Support training, coaching, and development for the Retail Team πŸ“š

  • Collaborate with the Retail Manager on schedules, merchandising, and inventory control πŸ“Š

  • Serve as Duty Manager 2–3 shifts per week, overseeing operations across the attraction πŸ‘‘

  • Motivate, mentor, and give feedback to your team, keeping energy high and morale strong ⚑

  • Handle guest complaints professionally and ensure proper follow-up βœ…

  • Maintain clean, safe, and visually engaging retail areas πŸ§ΉπŸ›’

  • Support recruiting, onboarding, and ongoing training for new team members πŸ‘‹

  • Monitor performance metrics, including sales, dwell time, and team KPIs πŸ“ˆ

What We're Looking For

  • Experienced in retail supervision or management, ideally within a high-volume retail or visitor attraction environment πŸͺ

  • Organized, proactive, and able to multitask in a busy, high-energy environment ⚑

  • A natural leader who inspires, motivates, and coaches a team to succeed πŸ’ͺ

  • Comfortable handling guest issues with professionalism and care πŸ›ŽοΈ

  • Enthusiastic about delivering excellent customer experiences and having fun πŸŽ‰

  • Preferably, a fan of LEGO and ready to embrace the magic of our attractions 🧱✨

Requirements

  • High school diploma or GED required; college degree preferred πŸŽ“

  • Minimum of 2 years supervisory experience in retail or related environment πŸͺ

  • Excellent communication, sales, and people management skills πŸ—£οΈ

  • Experience with computerized point-of-sale systems πŸ’»

  • Open availability including nights, weekends, and holidays πŸ—“οΈ

Benefits

Why You'll Love It Here!

  • πŸ₯ Health care options (medical, dental, and vision plans)

  • 🌴 Paid Time Off (PTO)

  • 🎒 Merlin Magic Pass for friends and family to enjoy the parks and attractions

  • πŸ† Recognition programs and rewards

  • πŸ’° 401(k) program with company match

  • πŸŽ“ Tuition reimbursement programs

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Pay Range

USD $21.75/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.