Be the first smile. Lead the fun—one awesome guest at a time. 🧱🎉

At LEGOLAND Discovery Center San Antonio, our Admissions Shift Leads help create memorable first impressions for every family that steps into our colorful, creative world. This hands-on leadership role is perfect for emerging leaders who love being on the floor, supporting their team, and setting the tone for an exciting day of play and discovery 🌈🎟️

As an Admissions Shift Lead, you’ll combine guest interaction with real-time leadership—coaching team members, managing guest flow, and jumping in wherever needed to keep the experience fun, safe, and seamless. In a fast-paced, energetic environment, you’ll build your leadership skills while helping families kick off an unforgettable LEGO-filled adventure 🧱✨

Why You’ll Love This Role 💖

• A hands-on leadership role where you lead from the floor, not behind a desk 🙌
• A bright, imaginative, and family-focused workplace built around play, creativity, and fun 👨‍👩‍👧‍👦🎈
• Opportunities to grow your leadership, coaching, and operational skills 🚀
• A supportive team culture that values collaboration, learning, and development 🤝

What You’ll Do 🧱
As an Admissions Shift Lead, you’ll balance hands-on leadership with guest-facing action. You won’t just supervise — you’ll jump in, support your team, and help deliver an awesome experience for every guest.

Day to day, you will:

• Lead daily Admissions operations to ensure safe, efficient, and guest-ready entry 🎟️🛟
• Assign, guide, and support front-line hosts throughout each shift 🗂️💬
• Actively manage queues and guest flow during busy periods ⏱️➡️
• Lead by example by stepping into host positions when needed 🌟
• Deliver outstanding guest service and confidently handle guest recovery situations 😊🛠️
• Uphold all health, safety, and operational standards 🧼⚠️
• Coach, motivate, and recognize team members to drive engagement and performance 🎉👏
• Support training across safety procedures, retail standards, and profit protection 📚🛒
• Partner with other departments to resolve issues quickly and maintain a seamless guest experience 🔄🤝
• Assist with scheduling, inventory, stocking, and team engagement 📅📦

What We’re Looking For 🌟

• We’re looking for an energetic, people-first leader who loves working with children and families and enjoys making a difference in real time.
• You’ll be successful if you have:
• A high school diploma or GED (college coursework or degree preferred) 🎓
• At least six months of experience in attractions, entertainment, hospitality, retail, or other guest-facing environments 🏰
• Previous experience leading, training, or mentoring team members 🧑‍🏫
• Strong communication skills with a positive, enthusiastic leadership style 💬😊
• A genuine passion for creating playful, memorable experiences for families 💕
• Comfort using point-of-sale systems and basic technology 💻💳
• The ability to stay organized, calm, and guest-focused in a fast-paced environment 🧠⚡
• Flexible availability, including weekends, holidays, and peak seasons 📆🎄

Let’s build unforgettable memories — one brick at a time! 🧱✨🎉

Why You’ll Love Working Here

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.