As a Retail Shift Lead at Peppa Pig Theme Park Dallas, you’ll help bring the fun, excitement, and unforgettable moments to life each day! You’ll be a leader on the floor, guiding daily retail operations, supporting your team, and stepping into guest-facing roles whenever needed to ensure every family enjoys a smooth, cheerful, and welcoming experience. From coaching and motivating team members to creating a positive, energetic environment, you’ll play a key role in delivering the big smiles, friendly service, and Peppa-sized magic our guests love. ✨🐽🎢

Key Responsibilities:

🔧 Oversee all building and facility maintenance to ensure a safe, efficient, and smoothly operating attraction.
👥 Lead the Technician team through staffing schedules, daily direction, training, and ongoing development.
💻 Oversee preventative maintenance and asset management using Facilitree software.
⚙️ Maintain, repair, and troubleshoot all major systems including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing equipment, as well as rides and themed attractions.
🚨 Use hands-on technical expertise to quickly solve problems and reduce downtime for rides and facilities equipment.
💡 Support a wide range of technical duties including lighting work, re-lamping, painting, wall repairs, custodial oversight, F&B equipment care, and exhibit setup and takedown.
📅 Coordinate all statutory equipment inspections and ensure all safety and compliance documentation is completed accurately and promptly.
🛠️ Prioritize and execute tasks effectively while managing tight budgets and fast-paced operational needs.
📈 Develop continuous improvement plans and support operational success through budgets and action planning.
🎓 Lead training, evaluations, and performance development while maintaining accurate records.
🛡️ Champion a safe work environment by upholding the highest Health, Safety, and Security standards aligned with Merlin Entertainments policies.
🌟 Inspire and empower the team to be guest-obsessed and deliver world-class service.
🗓️ Forecast staffing needs, build schedules, and ensure proper Technician coverage at all times.
🎯 Build a strong, engaged team culture through coaching, recognition, and performance programs.
✨ Support additional exciting duties as needed to keep the attraction shining at its best.

Education and Experience

🎓 High school diploma or GED required. Technical college degree preferred. Bachelor’s degree a plus.
🔧 At least one year of supervisory experience in a technical or themed environment.
🎢 Hands-on experience with animation, automation, hydraulics, pneumatics, electrical systems, electronics, and networks.
🛠️ Previous maintenance experience with rides, facilities equipment, and mechanical or electrical systems.
💼 Background in guest-centered service environments is helpful.
🧠 Proven ability to multitask, stay organized, and stay calm under pressure in fast-paced environments.
🌟 A confident, approachable leader with excellent communication, team-building, and coaching skills.
⚡ Highly self-motivated with energetic, positive, and inspiring leadership qualities.

🎉 Benefits of Joining Merlin Entertainments! 🎉

• 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
• 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 💼 401(k) Program: Save for the future with company matching contributions.
• 📚 Tuition Reimbursement Programs: Get support for further education and career growth.
• 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨