Merlin Entertainments

LEGOLAND Discovery Center Guest Experience Team Lead

Location (Country-State-City) US-IL-Schaumburg
Job ID
2026-11286
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Center Chicago

What you'll bring to the team

🌟 Guest Experience Shift Lead 🌟

LEGOLAND Discovery Center – Schaumburg, IL

 

Are you a natural-born leader with a passion for fun, families, and unforgettable experiences? Do you dream of turning everyday moments into magical memories? 🧱✨ Join our team at LEGOLAND Discovery Center Schaumburg and be the hero of our guests’ day!

 

Qualifications & Experience

🎯 Key Responsibilities:

  • ✨ Deliver WOW-worthy moments! Create engaging, interactive experiences that leave a lasting impression
  • πŸ‘Ÿ Lead from the floor! Be a visible leader who jumps in to support the team and inspire outstanding guest service.
  • 🀝 Team Collaboration. Work closely with operations management to keep the attraction running smoothly and efficiently.
  • πŸŽ“ Be the role model. Train and coach Guest Experience Hosts to deliver LEGOLAND’s world-class service with a smile.
  • 🌈 Make it right. Resolve guest concerns with positivity, professionalism, and a can-do attitude.
  • πŸ›‘οΈ Keep it safe. Champion health & safety standards and encourage your team to do the same.

🎈 Training & Development:

  • πŸ“š Support the onboarding and training of new team members.
  • πŸ“‹ Help track training completion and sign-offs to keep the team empowered and informed.

βœ… What You’ll Need:

  • πŸŽ“ High school diploma or equivalent required.
  • πŸ’Ό Previous guest service or hospitality experience is a must.
  • 🧸 A love for entertaining children and families in a fun, energetic environment.
  • πŸ—£οΈ Strong communication skills and the ability to train, guide, and lead others.
  • πŸ˜„ A bubbly, outgoing personality with a passion for teamwork and leadership.
  • 🀝 Full availability to support the team. Our attraction brings smiles to guests 365 days a year!

πŸš€ Why You’ll Love It Here:

  • 🎒 Enjoy exclusive employee discounts on all our attractions.
  • πŸ“ˆ Grow your career with endless development opportunities.
  • 🀝 Be part of a diverse, inclusive, and welcoming team.
  • πŸŽ‰ Work in a place where FUN is part of the job description – every day!

🌟 Ready to Build the Magic? Apply Today! 🌟

If you're ready to be the spark that lights up a child’s day and take your leadership skills to the next level, don’t wait! Join our LEGOLAND Discovery Center and help us create awesome memories, one brick at a time. πŸ§±πŸ’›


πŸŽ‰ We can’t wait to meet you! πŸŽ‰

Benefits

πŸŽ‰ Benefits of Joining Merlin Entertainments! πŸŽ‰

  • πŸ₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
  • 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
  • 🎒 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎑
  • πŸ† Recognition Programs and Rewards: Celebrate your achievements and hard work!
  • πŸ’Ό 401(k) Program: Save for the future with company matching contributions.
  • πŸ“š Tuition Reimbursement Programs: Get support for further education and career growth.
  • πŸš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

From USD $17.00/Hr.

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