🎉 Guest Experience Shift Lead

Bubble Planet – Arizona

🌟 Job Summary

As a Guest Experience Shift Lead, you’ll be a key leader on the floor—helping create unforgettable, joy-filled moments for every guest who walks through Bubble Planet! You’ll support daily Guest Experience operations, step in as Supervisor on Duty when assigned, and lead by example in host roles when needed. Most importantly, you’ll inspire and develop our front-line team to deliver world-class, guest-obsessed service every single day 💫

This is a hands-on leadership role for someone who loves people, thrives in a fast-paced environment, and wants to make magic happen 🎨🫧

🛠️ Key Responsibilities

• ⭐ Lead, delegate, and support daily assignments for Guest Experience team members

• 🤝 Motivate and inspire the team to deliver exceptional, guest-obsessed service

• 🛡️ Uphold all health & safety policies and ensure compliance across the team

• 🚦 Manage guest flow and queues efficiently in high-traffic areas

• 💬 Resolve guest questions and concerns with empathy and professionalism, partnering with other departments as needed

• 🎓 Coordinate and deliver Host training across all guest-facing areas; maintain training records

• 💖 Empower team members to confidently handle guest recovery and service moments

• 📈 Evaluate team performance, provide coaching, and escalate when necessary

• 🧩 When not acting as Supervisor on Duty, support training, audits, employee engagement, development projects, and on-floor host roles

• 🔄 Pitch in where needed—this role is dynamic, collaborative, and always evolving

🎓 Education & Experience

• High School Diploma or GED required

• Customer service experience preferred

• Minimum 6 months experience in attractions, entertainment, hospitality, or service-based roles preferred

• A fun, outgoing personality with a passion for creating memorable guest experiences 😄

• Ability to multitask in a fast-paced environment

• Strong verbal and written communication skills

• Comfortable using basic computer systems and office software

📜 Licenses & Certifications

• Ability to obtain any required licenses or certifications necessary to perform the role

🚗 Travel Requirements

• Occasional local travel may be required

❤️ Health & Safety

Safety is a top priority at Bubble Planet. Team members are responsible for their own safety and the safety of their colleagues and guests, following all health, safety, and security policies. Training will be provided, and all incidents must be reported appropriately.

🕒 Working Conditions

• Reliable attendance is essential

• Must be flexible to work mornings, evenings, weekends, and holidays to support operations

💪 Physical Demands

• Stand, walk, and move throughout the attraction for the duration of the shift

• Communicate clearly with guests and team members

• Use basic computer tools

• Wear required personal protective equipment

• Bend, lift, push, pull, reach, and carry items as part of daily duties

• Lift or carry up to 50 lbs with or without reasonable accommodation

🌡️ Environmental Factors

• Work may be indoors or outdoors depending on location

• Exposure to varying temperatures, lighting, sounds, and surfaces

• A lively, energetic environment full of color, motion, and excitement 🎶🌈

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨