Retail Shift Lead – LEGOLAND® Discovery Center Philadelphia 🧱✨

Ready to build your leadership skills one LEGO® brick at a time?
We’re on the lookout for an energetic, guest-obsessed, fun-loving Retail Shift Lead to help create magical experiences for families from all over the region! If you love entertaining kids, keeping a team motivated, and turning everyday moments into unforgettable memories — this role is for you! 🎉👨‍👩‍👧‍👦

🌟 Job Summary

As a Retail Shift Lead, you’ll help guide the day-to-day retail operations of our awesome attraction. You’ll step in as the Supervisor on Duty, lead and inspire our team, jump into host positions when needed, and help develop our front-line crew to deliver world-class service — all while keeping things safe, smooth, and super fun! 😄🏆

🧩 Key Responsibilities

• Act as Supervisor on Duty, keeping Admissions, Attractions, Food & Beverage, and Retail running like a well-oiled (and very fun) machine 🚀
• Delegate daily tasks and keep our front-line staff engaged, informed, and smiling 😁
• Motivate the team to be “guest obsessed” and deliver magical LEGO®-tastic service ✨
• Ensure all health & safety policies are followed — safety first! 🦺
• Manage queues and guest flow during peak times for a smooth, stress-free experience 🎢
• Communicate with other departments to quickly resolve guest questions or concerns 🗣️
• Lead training for Hosts in areas like ride safety, food safety, profit protection, and retail excellence 📘
• Empower team members to deliver exceptional service — including guest recovery when needed 💛
• Evaluate and coach team members to help them grow 🌱
• When not duty managing, support your department with training, stocking, inventory, engagement, scheduling, and more 🛍️
• Perform other fun and necessary tasks that come with being an awesome leader 💡

🎒 Education & Experience

• High school diploma or GED
• At least 6 months of experience in attractions, entertainment, hospitality, or any guest-focused role 🎠
• Customer service skills that shine bright ✨
• Experience working with families and kids — and loving it! 👶🎉
• Ability to train and motivate others with a fun, outgoing, energetic approach 💬⚡
• Excellent communication and leadership abilities

📜 Licenses & Certifications

Must be able to obtain any required certifications needed to safely and successfully perform this role.

🚗 Travel Requirements

• Occasional local travel may be required.

🛡️ Health & Safety

Safety is everyone’s top priority! Follow all Merlin Entertainments Group Health, Safety & Security policies, use only equipment you’re trained for, and report any incidents to your manager.

🕒 Working Conditions

• Attendance is essential
• Must be willing to work mornings, evenings, weekends, and holidays — theme park magic never sleeps! 🏙️✨

💪 Physical Demands

• Ability to hear, communicate, and engage with guests and team members
• Ability to stand or sit for long periods
• Use basic computer tools
• Move throughout the attraction (with or without reasonable accommodation)
• Perform daily physical tasks such as bending, kneeling, lifting up to 50 lbs, and navigating varied spaces 🧱
• May work in loud environments or areas with varying temperatures

🌈 Environmental Factors

• Work may occur indoors or outdoors
• Exposure to heat, cold, damp conditions, or loud sounds
• Transitioning between light levels throughout the day

🏋️‍♀️ Lifting Requirements

• Lift or carry items up to 50 lbs with or without reasonable accommodation.

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨