🐷🌈 Guest Experience Supervisor

Peppa Pig Theme Park Dallas

Join us in creating oinktastic moments for every little piggy! 🐽✨

Are you energetic, upbeat, and passionate about creating magical guest experiences? Do you love leading teams, inspiring fun, and bringing joy to families every day? 🎉 Then jump in muddy puddles with us at Peppa Pig Theme Park Dallas as our next Guest Experience Supervisor!

In this exciting role, you’ll be one of the key leaders who ensures every child and family enjoys a safe, smooth, and fun-filled adventure. 🌟

🎢 What You’ll Do (Key Responsibilities)

As our Guest Experience Supervisor, you’ll help guide our team, support operations, and create unforgettable moments! Your daily tasks may include:

🌟 Working closely with Operations Leadership to build, maintain, and exceed guest experience KPIs
💖 Leading Guest Services with expert knowledge of memberships, promotions, and pricing
📬 Assisting members with inquiries, renewals, troubleshooting, and resolving concerns
🎤 Serving as Duty Manager to ensure top-tier service, safety, and operational excellence
♿ Providing accurate and compassionate support for guests with disabilities
🔐 Completing opening/closing routines following SOPs
📞 Responding to guest concerns via phone, email, and online channels
🎂 Coordinating birthday parties to ensure magical celebrations from booking to farewell
🏫 Creating exceptional group visit experiences for schools, camps & more
📦 Supporting commercial operations with inventory tracking and reporting
📈 Understanding the link between Guest Experience and business success (Volume, Revenue & EBITDA)
🎢 Assisting with ride training and ensuring safe, polished operations attraction-wide
⚠️ Monitoring risk assessments & reporting new concerns to leadership
💼 Handling administrative tasks: payroll, scheduling, recognition platforms, records & performance tracking
🎉 Supporting special events (character appearances, partnerships, in-park events)
🎭 Working collaboratively with the Entertainment Team to ensure seamless daily operations
✨ And performing other exciting tasks as needed—because every day brings something new!

🧱 What Makes You a Great Fit (Education & Experience)

✔ 2+ years of supervisory experience—ideally in attractions, theme parks, museums, theaters, hotels, or leisure environments
✔ Skilled in handling difficult guest situations with grace & positivity
✔ Training experience preferred
✔ Knowledge of Microsoft Excel, Outlook & Word
✔ Experience with UKG Workforce Management (a plus!)
✔ Excellent communication, leadership & motivational abilities
✔ Ability to manage multiple projects and stay organized

✈️ Travel Requirements

🚗 Occasional local or domestic travel may be required.

🛡️ Health & Safety Responsibilities

As a supervisor, you’ll help ensure a safe, secure, and joyful environment for guests and team members—following all Merlin Entertainments Health, Safety & Security procedures.

🕒 Working Conditions

🎟 Attendance is essential
🌅 Must be available for mornings, evenings, weekends & holidays
🎡 Flexibility is key in an attraction environment!

💪 Physical Demands & Environmental Factors

You should be able to:

🚶‍♀️ Walk, stand, or sit for long periods
💬 Communicate clearly with guests & team members
🖥 Use standard computer systems
💼 Move safely throughout the attraction
🏋️ Lift up to 70 lbs
🧗 Work occasionally at heights (20+ ft)
🔊 Work in loud environments
🧪 Be around chemicals, equipment, varying temperatures, and mixed lighting conditions

This role blends teamwork, leadership, safety awareness, and good old-fashioned FUN! 🎈

🌟 Ready to bring big smiles to little piggies?

Apply today and help us create unforgettable memories at Peppa Pig Theme Park Dallas! 🐷💖

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨