🍔 Food & Beverage Shift Lead

Peppa Pig Theme Park Dallas

🌟 Job Summary

Join the fun at Peppa Pig Theme Park Dallas as a Food & Beverage Shift Lead! 🎉 In this role, you’ll help bring smiles to families every day by supporting café operations, leading amazing hosts, and ensuring every guest experience is as joyful as a muddy puddle jump! 💦🐽

As a Shift Lead, you’ll serve as Supervisor on Duty when assigned, step into front-line host roles as needed, and play a key role in coaching and developing our team to deliver world-class guest service.

🎯 Key Responsibilities

🎢 Lead the Fun as Supervisor on Duty

• Oversee smooth daily operations across Food & Beverage, Attractions, and Retail.

• Act as a visible, confident leader ensuring everything runs safely and efficiently.

🧑‍🤝‍🧑 Support & Inspire the Team

• Assign and monitor daily tasks for front-line hosts.

• Motivate and coach team members to be truly guest-obsessed 🌈.

• Evaluate performance and provide real-time coaching and feedback.

🍕 Deliver Outstanding Guest Experiences

• Ensure guests feel welcomed, heard, and delighted at every interaction.

• Respond quickly and positively to guest concerns and help create magical recovery moments ✨.

• Manage queues and guest flow in busy areas safely and efficiently.

📚 Training & Development Champion

• Organize and support host training in areas like food safety, ride safety, retail standards, and profit protection.

• Maintain training records and empower team members to succeed.

🛠 Operational Support

• Assist with training, stocking, inventory control, scheduling, and employee engagement when not duty managing.

• Follow and enforce all health, safety, and compliance standards 🦺.

📌 This role may include additional duties as needed to support park operations.

🎓 Education & Experience

• High school diploma or GED required.

• At least 6 months of food & beverage experience (restaurant or café preferred).

• Strong customer service and guest interaction skills required.

• Passion for entertaining children and families is a must! 🎈

• Proven ability to train, motivate, and lead others.

• Fun, outgoing, confident leadership style with excellent communication skills.

📜 Licenses & Certifications

• Ability to obtain required licenses or certifications as needed by law or operational requirements.

🚗 Travel Requirements

• Occasional local travel may be required.

🦺 Health & Safety Commitment

At Peppa Pig Theme Park, safety comes first!

• Team members are responsible for the safety of themselves, their colleagues, and our guests.

• Follow all Merlin Entertainments Health, Safety & Security policies and safe work practices.

• Report incidents promptly and support investigations when required.

🕒 Working Conditions

• Attendance is an essential function of this role.

• Must be available to work flexible schedules, including mornings, evenings, weekends, and holidays 🎄🌞.

💪 Physical Demands

• Ability to stand, walk, and move throughout the attraction for extended periods.

• Comfortable using basic computer tools.

• Ability to lift, push, pull, and carry items up to 50 lbs (with or without accommodation).

• Must be able to bend, reach, twist, climb, balance, and crouch during daily activities.

• Will work in a lively, sometimes loud environment 🎶.

🌦 Environmental Factors

• Work may take place indoors and outdoors with varying temperatures.

• Exposure to noise, lighting changes, moving equipment, and wet or uneven surfaces may occur.

🎉 Ready to Lead the Fun?

If you love food, teamwork, and creating unforgettable experiences for families, we’d love to have you join our Peppa Pig family! 🐷💖

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨