🍽️🎡 Food & Beverage Shift Lead – Peppa Pig Theme Park Dallas 🎉🐷

Do you love creating magical moments for families? Are you a natural leader who thrives in a fast-paced, guest-focused environment? Join us at Peppa Pig Theme Park Dallas and help bring BIG smiles to little guests every single day! 💖✨

⭐ Job Summary

As a Food & Beverage Shift Lead, you’ll help guide our Café team through daily operations, serve as a Supervisor on Duty, and inspire our front-line hosts to deliver world-class guest service. This role is perfect for someone who’s energetic, guest-obsessed, and excited to help create unforgettable family fun! 🎠🍭

🎯 Key Responsibilities

• 🌟 Oversee smooth daily operations across F&B, Attractions, and Retail when serving as Supervisor on Duty
• 📋 Assign, delegate, and monitor daily tasks for our front-line team
• 🥰 Lead and motivate team members to deliver Peppa-perfect service to every guest
• 🛡️ Maintain and enforce all health & safety procedures
• 🚶‍♂️ Manage guest flow and queues to keep experiences safe and efficient
• 💬 Communicate promptly and professionally when resolving guest concerns
• 🎓 Organize and deliver host training (food safety, ride safety, retail standards, etc.)
• 💪 Empower team members to provide exceptional service and effective guest recovery
• 📈 Evaluate performance and coach team members to success
• 🛍️ Support department tasks like training, stocking, inventory, and scheduling
• ➕ And other fun challenges as assigned—no two days are the same!

🎓 Education & Experience

• High school diploma or GED required
• 6+ months of food & beverage or café experience preferred ☕
• Experience working with families and children is a BIG plus! 🧒👨‍👩‍👧
• Strong customer-service, communication, and leadership skills
• Must be outgoing, enthusiastic, and excited to create fun! 🎉
• Ability to train and motivate others effectively

🪪 Licenses & Certifications

Must be able to obtain any required local certifications or licenses.

🚗 Travel Requirements

• Occasional local travel may be required.

🛡️ Health & Safety

Safety is our top priority! All team members must follow Merlin Entertainments safety policies and procedures and immediately report any incidents to leadership.

🕒 Working Conditions

• Attendance is essential
• Must be available for flexible shifts, including mornings, evenings, weekends & holidays
• Theme parks = active environments—expect lots of walking, standing, and interacting!

💪 Physical Demands

• Ability to stand/walk for long periods
• Ability to lift up to 50 lbs
• Comfort with bending, reaching, kneeling, twisting, and navigating all attraction areas
• May be exposed to noise, varying temperatures, and changing light levels
• Proper PPE required when applicable

🌦️ Environmental Factors

Work may be indoors or outdoors with variable temperatures, surfaces, and sound levels.

🎉 Ready to Make Magic Happen?

If you’re enthusiastic, guest-focused, and excited to help families enjoy the most oinktastic day ever, we’d love to meet you! 🐷💗

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨