Step right up and lead the fun! As an Admissions Shift Lead, you’ll help set the stage for every guest’s visit — making sure their first impression is nothing short of magical. You’ll take charge as the Supervisor on Duty, support daily Admissions operations, and jump in wherever needed to keep things running smoothly. Beyond the ticket booths, you’ll play a key role in coaching and inspiring our front-line team to deliver world-class service with big smiles and even bigger energy. Every shift is your chance to create unforgettable moments for our guests and your team! ✨ 

Key Responsibilities:

• Lead daily Admissions operations and serve as Supervisor on Duty to ensure a smooth, guest-focused experience.

• Motivate and guide team members to deliver exceptional service and unforgettable first impressions.

• Manage queues and guest flow to keep the fun moving safely and efficiently.

• Uphold all health, safety, and operational standards while maintaining a spotless, welcoming environment.

• Jump in where needed — from ticketing to troubleshooting — to keep operations seamless and guests smiling.

• Support with onboarding, training, and coaching to develop a confident, guest-obsessed team.

• Collaborate with other departments to resolve guest concerns quickly and effectively.

• Assist with scheduling, inventory, and team engagement during non-duty shifts.

• Perform other duties as needed to help create magical experiences for every visitor.

Education & Experience:

• 🎓 High school diploma or GED required; college degree preferred.
• 🎢 Minimum of six months in attractions, entertainment, hospitality, or customer service.
• 💪 Proven ability to lead, train, and inspire a team in a fast-paced, guest-focused environment.
• 🌟 Passion for fun, with a talent for creating memorable moments for children and families.
• 🧠 Strong problem-solving skills and a proactive, hands-on approach to daily operations.
• 🗣️ Excellent communication, teamwork, and motivational skills with an outgoing, guest-first attitude.

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.