As an Admissions Shift Lead, you’ll help create a great first impression for every guest. You’ll support daily Admissions operations and jump in wherever needed to keep things running smoothly. You’ll also help guide and encourage our front-line team so they can deliver warm, memorable service. If you enjoy working with people, staying organized, and helping a team shine, this role offers plenty of opportunities to create positive moments for guests and coworkers alike! ✨

Key Responsibilities:

• Support daily Admissions operations to ensure a smooth, guest-focused experience.

• Motivate and guide team members to deliver exceptional service and unforgettable first impressions.

• Manage queues and guest flow to keep the fun moving safely and efficiently.

• Uphold all health, safety, and operational standards while maintaining a spotless, welcoming environment.

• Jump in where needed — from ticketing to troubleshooting — to keep operations seamless and guests smiling.

• Collaborate with other departments to resolve guest concerns quickly and effectively.

• Assist with scheduling, inventory, and team engagement.

• Perform other duties as needed to help create magical experiences for every visitor.

Education & Experience:

• 🎓 High school diploma or GED required; college degree preferred.
• 🎢 Minimum of six months in attractions, entertainment, hospitality, or customer service.
• 💪 Proven ability to lead, train, and inspire a team in a fast-paced, guest-focused environment.
• 🌟 Passion for fun, with a talent for creating memorable moments for children and families.
• 🧠 Strong problem-solving skills and a proactive, hands-on approach to daily operations.
• 🗣️ Excellent communication, teamwork, and motivational skills with an outgoing, guest-first attitude.

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.