The Facilities Lead Technician is the hands-on hero keeping our attraction running smoothly! You’ll assist the Facilities Team with both planned and reactive maintenance, ensuring every ride, cinema, and piece of equipment is safe, efficient, and guest-ready. From troubleshooting machinery to supporting daily operations, you’ll help make every visit seamless while leading by example and supporting your fellow technicians. ✨

Key Responsibilities:

• Ensure the safety of all team members and guests at all times.

• Lead, train, and coach Facilities Technicians to develop skills and uphold operational standards.

• Monitor compliance with procedures, cash handling, and guest service expectations.

• Oversee opening, operating, and closing procedures of the attraction.

• Maintain, repair, and troubleshoot all equipment and machinery, including HVAC, electrical, electronic, pneumatic, hydraulic, plumbing systems, rides, and themed attractions.

• Apply hands-on technical and carpentry skills to solve problems quickly, minimizing downtime and ensuring an exceptional guest experience.

• Support daily operations through custodial tasks, re-lamping, lighting systems, painting, wall repair, food and beverage equipment, shipping/receiving, and exhibit setup/takedown.

• Perform other duties as assigned, adapting to a dynamic and fast-paced environment.

Education and Experience:

• 🎓 High school diploma or GED required; technical college degree preferred.
• 🎢 At least two years of experience in a technical or themed attraction/entertainment venue, with strong
• maintenance, troubleshooting, or carpentry skills.
• 💪 Hands-on problem solver, self-motivated, and able to maintain flexibility in high-pressure situations.
• 🛠️ Proven experience maintaining a wide range of equipment, including rides, machinery, and building systems.
• 🌟 Strong leadership and coaching skills, with the ability to develop a team and ensure smooth operations.

Working Conditions:

• Attendance is required, with flexibility to work mornings, evenings, weekends, and holidays as needed to support attraction operations.

Physical Demands:

• Hear, listen, and communicate effectively with team members and guests.

• Stand, sit, walk, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, and crouch as needed throughout the shift.

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Use basic computer tools and wear personal protective equipment as required.

• May operate heavy power equipment, work at heights of 20+ feet, and handle hazardous or corrosive materials.

• May be exposed to loud noises, toxic chemicals, or hazardous waste.

Environmental Factors:

• Work may occur indoors or outdoors with varying temperatures, floor surfaces, and lighting conditions.

• Exposure to extreme heat, cold, damp, or drafty conditions.

• May encounter shaking equipment or intermittent high-pitch noises.

Lifting Requirements:

• May be required to lift or carry items weighing up to 70 pounds, with or without reasonable accommodation.

🎉 Benefits of Joining Merlin Entertainments! 🎉

• 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
• 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 💼 401(k) Program: Save for the future with company matching contributions.
• 📚 Tuition Reimbursement Programs: Get support for further education and career growth.
• 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨