The Food & Beverage (F&B) Supervisor plays a key role in creating a fun, high-energy guest experience within our Food & Beverage locations! This hands-on leader ensures every team member is trained to deliver world-class service while upholding the highest standards of cleanliness, food safety, and presentation. The F&B Supervisor oversees daily operations including scheduling, inventory control, and visual appeal — all while driving sales and maintaining financial excellence. This role also includes manager-on-duty shifts, leading the entire attraction to ensure a seamless, guest-obsessed experience from open to close. ✨

Key Responsibilities:

• Oversee daily operations of the café or bar, ensuring consistent quality in food preparation, beverage service, cleanliness, and guest satisfaction.

• Lead by example to create a positive, guest-obsessed culture and deliver world-class service.

• Manage inventory, stock levels, and supplier relationships while minimizing waste and controlling costs.

• Ensure compliance with all food safety, hygiene, and allergen standards, maintaining detailed records and audit readiness.

• Develop team schedules, forecast labor needs, and support effective cost management.

• Train, coach, and motivate team members to achieve KPIs, maintain operational standards, and provide exceptional guest experiences.

• Drive sales performance through upselling, product knowledge, and incentive programs.

• Ensure all licenses, food handling certifications, and safety requirements are maintained and up to date.

• Collaborate with other attraction departments to ensure smooth, efficient daily operations.

• Perform other duties as assigned to support the success of the attraction.

Education & Experience:

• 🎓 High school diploma or equivalent required; bachelor’s degree preferred.
• 🍔 At least two years of supervisory experience in food and beverage, hospitality, or attractions.
• 🧾 Valid Food Handler’s License (or ability to obtain prior to start).
• 💪 Strong leadership skills with the ability to train, coach, and motivate a team.
• 🧼 Knowledge of food safety, hygiene, and allergen standards.
• 💻 Proficiency with POS systems, inventory management, and basic reporting.
• 🌟 Guest-first mindset with excellent communication, organization, and problem-solving skills.
• ⚡ Flexible, adaptable, and ready to thrive in a fast-paced, fun, team-focused environment.

🎉 Benefits of Joining Merlin Entertainments! 🎉

• 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
• 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 💼 401(k) Program: Save for the future with company matching contributions.
• 📚 Tuition Reimbursement Programs: Get support for further education and career growth.
• 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨