The Schools and Group Sales Coordinator is the ultimate planner and host for our visiting schools and groups, ensuring every guest enjoys a seamless and unforgettable experience from start to finish! You’ll handle all aspects of the group reservation process — from sharing information with potential visitors, coordinating bookings, and managing details before arrival to greeting groups with a warm welcome at the attraction.

In this role, you’ll also provide essential administrative support to the attraction, helping the team stay organized, efficient, and ready to deliver magical moments every day. If you love building relationships, creating smooth experiences, and bringing a touch of fun to everything you do, this is the role for you! ✨

Key Responsibilities:

• Build and maintain strong relationships with schools, groups, and tour partners to drive bookings and revenue.
• Manage all aspects of the group reservation process from inquiry to post-visit follow-up, ensuring a seamless guest experience.
• Coordinate group arrivals and onsite logistics to create organized, efficient, and memorable visits.
• Track and report bookings, revenue, and event activity accurately and on time.
• Identify new business opportunities and support marketing and sales initiatives to grow group visitation.
• Assist in planning and executing special events, promotions, and familiarization tours.
• Maintain consistent communication with clients and internal teams to ensure smooth coordination and service delivery.
• Provide administrative support, including recruitment assistance, scheduling, supply management, and office organization.
• Demonstrate excellent phone and email etiquette while managing multiple priorities in a fast-paced environment.
• Perform other duties as assigned to support the overall success of the attraction.

Education and Experience:

🎓 High school diploma or GED required; college degree preferred.
💼 Minimum of two years of customer service or sales experience, preferably in group sales, tourism, or an inbound call center.
📞 Strong phone and email etiquette with exceptional written and verbal communication skills.
🧭 Organized self-starter who can manage multiple projects, prioritize deadlines, and work independently or collaboratively.
💻 Proficient in Microsoft Office applications, including Word, Excel, and Outlook; comfortable managing data and creating reports.
🌟 Positive attitude with a passion for delivering memorable guest experiences and driving business growth in a dynamic, fast-paced environment.

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.