Location: Times Square, NYC
Company: Merlin Entertainments
Step into the spotlight and help bring the magic of Madame Tussauds New York to life! π As a Guest Experience Shift Lead, you’ll lead the charge in delivering unforgettable, star-studded moments to every visitor who walks through our doors. From behind-the-scenes tours to live streetmosphere interactions, you’ll make sure our guests don’t just visit—they feel the fame! π«
π€ Lead the Experience: Oversee all guest-facing elements including Behind-the-Scenes tours, Guest Experience Roamers, and the Street Team.
π¬ Create Magic: Dream up new character backstories, interactive moments, and narrative experiences that wow our guests.
π Own the Details: Ensure costumes, props, and sets are show-ready and well cared for.
π Shine in the Spotlight: Support special events, PR stunts, celebrity figure launches, and even appear in social media content!
πͺ Be the Go-To Leader: Act as Manager on Duty when scheduled, keeping the show running smoothly.
π Team Player: Collaborate with performers, hosts, and leadership to deliver seamless, high-energy guest interactions.
π A background in Theatre, Acting, or Performance (BA preferred) or equivalent hands-on experience.
π A flair for improv, comedy, and storytelling—you love being “on stage”!
π¬ Excellent guest service and communication skills.
π£οΈ Strong vocal control and physical expression—you’re confident performing in lively, noisy environments.
πΌ Experience in hospitality, retail, or entertainment is a plus!
Education: High school diploma or GED required.
Travel: Not required.
Certifications: Ability to obtain Fire Safety Guard certification and any other required licenses.
Schedule: Must be available for flexible shifts, including evenings, weekends, and holidays.
Ability to stand, walk, and perform throughout the attraction for extended periods.
Occasional bending, lifting (up to 10 lbs), and moving props or materials.
Work environments range from indoor sets to outdoor street activations with varying light, sound, and temperature levels.
At Merlin Entertainments, we live by our values every day:
π We Care – for our guests, our people, and our planet.
πͺ Own Your Craft – we grow, learn, and inspire excellence.
π Drive & Discover – we’re bold, curious, and innovative.
π€ Go Together – teamwork and collaboration are in our DNA.
π’ Enjoy the Ride – we bring fun and optimism to everything we do!
Be part of one of New York’s most iconic attractions π½
Work with a dynamic, creative team in a fast-paced, energetic environment
Opportunities to perform, lead, and grow within a global entertainment brand π
And, of course, endless celebrity selfies! π€³β¨
Are you ready to lead the fun and make every guest feel like a star? π Apply now and take center stage at Madame Tussauds New York!
π Benefits of Joining Merlin Entertainments! π
π₯ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
π΄ Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
π’ Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. π‘
π Recognition Programs and Rewards: Celebrate your achievements and hard work!
πΌ 401(k) Program: Save for the future with company matching contributions.
π Tuition Reimbursement Programs: Get support for further education and career growth.
π Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! πβ¨
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