Role Commercial Sales Specialist
Division Global Operations
Grade D
Location LLFR
Reports to Senior Commercial Manager

ROLE SUMMARY:
The Commercial Specialist is responsible for driving brand visibility and revenue growth through proactive sales outreach and on-site program planning and execution. This role reports directly to the Senior Commercial Manager, with a dotted-line to the Schools & Groups Marketing team, and is accountable for delivering against set S&G targets.

Key Responsibilities

Sales & Relationship Development

• Drive new business through proactive outreach to schools, daycares, and community groups.

• Build and nurture long-term partnerships that foster repeat engagement.

• Identify trends and tailor sales strategies to meet evolving market needs.

• Represent the resort at trade shows, educational events, and familiarization tours.

Event Planning & Program Execution

• Design and deliver engaging youth and education programs that reflect our brand values.

• Coordinate logistics, schedules, and team collaboration to ensure seamless execution.

• Partner with internal teams to create specialized group packages and marketing materials.

Cross-Functional Collaboration

• Act as a key liaison between marketing, operations, and guest services to ensure alignment.

• Share insights and feedback to continually enhance sales processes and guest experiences.

• Support operational planning and on-site execution of school and group visits.

Guest Experience & Safety

• Champion exceptional guest experiences through personalized service and attention to detail.

• Monitor feedback and implement continuous improvements.

• Uphold all health, safety, and compliance standards, reporting risks or incidents promptly.

Experience & Qualifications

• 3+ years of experience in sales, marketing, or business development, ideally within education, tourism, or entertainment.

• Strong understanding of youth programs, schools, and community engagement.

• Proven success in driving revenue growth, managing group contracts, and executing events.

• Excellent communication, organization, and problem-solving skills.

• Adept at working collaboratively across diverse teams in a fast-paced environment.

• A passion for creating memorable guest experiences that combine learning and fun.

Core Competencies

• Operational Excellence: Executes events and sales processes efficiently and with precision.

• Attention to Detail: Ensures every aspect of planning and delivery meets brand standards.

• Creative Problem-Solving: Anticipates challenges and crafts innovative solutions.

• Collaboration & Communication: Works seamlessly with teams to achieve shared goals.

• Adaptability: Thrives in a dynamic, fast-changing environment.

Our Values in Action

At Merlin, we live by our values—Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care—which shape how we work, connect, and deliver magic every day.

• Own Your Craft: Grow your expertise, seek feedback, and stay curious.

• Go Together: Collaborate across teams and celebrate collective wins.

• Enjoy the Ride: Bring positivity, energy, and joy to everything you do.

• Drive & Discover: Take initiative, innovate, and see things through.

• We Care: Prioritize safety, inclusion, and making a positive impact.

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨